Right of withdrawal

Consumers have a fourteen-day right of withdrawal.

A consumer is any natural person who enters into a legal transaction for purposes that are neither related to their commercial nor their independent professional activity.

Cancellation policy

Right of withdrawal

Consumers have the right to withdraw from this contract within 14 days of placing their order without giving any reason.

The cancellation period is 14 days from the day,

• where you ordered the goods

To exercise your right of withdrawal, you must inform us (Two Needs, Prof.-Billroth-Straße 10A, 01259 Dresden, Telephone +49 170 9014238, E-Mail office@twoneeds.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than 14 days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it by email.)

• Email: office@twoneeds.com

I/We hereby revoke the contract I/we concluded for the purchase of the following

Goods / the provision of the following service

• Ordered on / received on

• Name of consumer(s)

• Address of the consumer(s)

• Signature of the consumer(s) (only for notifications on paper)

• Date

returns

Returns of delivered goods and products are excluded after the cancellation period.